Warranty Guidelines

We stand behind the quality of our jewellery. All our products come with a 6-Month Warranty covering color fading, tarnishing, and manufacturing defects.

Please read the terms below to understand what is covered:

✅ What is Covered

• Color fading / tarnishing under normal usage.

• Manufacturing defects such as:

  • Broken clasp/hooks (not due to mishandling)

  • Stone/lock coming off due to weak setting

• Coating or finish issues that appear during the warranty period.

If any of the above occurs within 6 months of delivery, we will repair or replace the product at no additional cost.

❌ What is Not Covered

Warranty does not apply if:

• Product is damaged due to rough usage / accident / stretching / force.

• Product is scratched, bent, cracked, or broken.

• Product was exposed to chemicals, perfumes, deodorants, sanitizers, sweat, or water for long durations.

• The product is lost or part of the product is missing.

• Normal wear & tear due to extended use.

📝 Warranty Claim Process

To raise a warranty claim:

1. Record a clear video of the product showing the issue.

2. Send the video and your order details to us on:

   • Email: support@krincy.com
     

3. Our team will verify and confirm within 24–48 hours.

🔄 Replacement 

• If the product is eligible, we will replace it.

• Replacement will be provided only if the same model is in stock.

• If the product is out of stock, we may offer:

  • Exchange for another design of equal value, or

  • Store credit.

🚚 Shipping Charges

• Warranty claim: If your claim is passed our guidelines, then you need to pay Shipping charges of Rs 99 for Replacement of product.