Rivo Men's Ring

Material : Stainless Steel + 18K Gold PVD Plating
Color : Gold
Shape : Round

We want you to be completely satisfied with your purchase. Please read our return and exchange terms carefully before requesting a return.

1. Return Period

You can request a return or exchange within 7 days of receiving your order.

2. Eligible Reasons for Return/Exchange

✅ Size Issue

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  Exchange is accepted only if the required size is available.
  
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  A ₹99 shipping charge will be borne by the customer for size exchanges.
  

✅ Damaged / Wrong / Mismatched Product

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  You must provide a full parcel opening video from the moment the package is opened, clearly showing the product condition.
  
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  Without a valid video proof, your request will be rejected.
  
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  If verified, we will send a replacement (subject to availability).
  
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  If the same product is not available, you can:
  
  
  Choose another product (pay the difference if the new product costs more, or get store credit if it costs less), or
  
  
  Receive store credit equal to the product value.
  
  
  

3. Prepaid Orders

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  Refunds are not available for prepaid orders.
  
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  We can reship the product one time (for size or replacement) with a ₹50 shipping charge.
  

4. Order Cancellation

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  If you wish to cancel before dispatch, we will issue store credit equal to your order amount.
  
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  No cash or bank refunds are provided.
  

5. Important Notes

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  Products must be unused, unworn, and returned in their original packaging.
  
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  Return/exchange approval is at the discretion of our quality team after reviewing your parcel opening video.
  

Shipping Policy

At KRINCY INDIA, we are committed to delivering your orders quickly and efficiently.

Order Processing

• We ship all orders placed before 3:00 PM IST on the same business day.

• Orders placed after 3:00 PM IST will be processed the following business day.

Delivery Timeline

• Our delivery timeframe is 3 to 5 business days, depending on the customer’s location and the courier network in the area.

• Please note that delivery times may vary during peak seasons or due to unforeseen circumstances (e.g., weather conditions, natural disasters, strikes).

Tracking Your Order

• Once your order is shipped, you will receive an email or SMS with the tracking information so you can monitor its progress.

Additional Information

• We currently ship only within India.

• Delivery timelines are estimates and not guaranteed. We strive to ensure timely delivery, but factors beyond our control may occasionally cause delays.

If you have any questions or need assistance with your order, please contact our customer support team at Support@krincy.com.

Thank you for shopping with us!

Feel Free To Contact Us

Email : support@krincy.com

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